Initial Impressions.
The plane that I took was a Boeing 777-300ER this is one of the newest planes in ANA’s fleet until they receive the 787 Dreamliner sometime in 2010. The cabin is divided into 4 sections, first class, business class, premium economy, and economy. I had booked an economy seat. Unfortunately I was unable to upgrade. Another thing during checking I was asked if would like to have my seat changed to an isle, I agreed, but If I had stuck with my original seat I would have had a seat with a bulkhead in front giving me more leg room, I was unaware of this until I sat down. I am not very happy that they didn’t make me aware of this when they asked me if I wanted to change seats, otherwise I would have kept my original seat, but again I digress.
Seat and Entertainment
The seats in economy were above average. Each seat had a built in LCD tv, by my estimates it is a 7 inch screen. I feel like they could have had a much larger screen, the bezel surrounding it is at least an inch thick in 3 directions and 2.5 inches thick in one more.If they made the bezel thinner I could see them squeezing an 11 inch screen into the same space.Each seat also came with a pull down hook to hang items on, my guess is that most common use would be to hang the head phones. All seats came with a blanket, pillow and headphones. The front pocket was a decent size. Allowing me to place my 13-inch macbook pro along with my kindle 2, and ipod comfortably, along with the standard info magazines and documents. The tray table had a nice cup holder built-in that allowed their special cups to fit snugly in. I really like this feature and wish all airlines had this implemented. It feels far more stable then the tiny dent thats found on other carriers. Especially during turbulence it feels more stable.

Although on the ANA website they do not report it, each seat in economy comes with a full audio-video on demand setup (AVOD). I personally do not like how they located the control system for the AVOD. The controller is located directly underneath the armrest. You access by lifting the top of the arm rest exposing the controller and a button to release it. This isn’t necessarily a problem, but ANA decided to make a hole on top of the arm rest that allows access to some common buttons; volume and channel control, overhead light, and attendant call buttons. I can see where they were going with this, but the hole they made is so big that its hard to rest your elbow on there without jamming it in there. This made it somewhat harder to use the armrest itself which is pain, especially on a 10 hour+ flight. I think they could do a better job if they repositioned the controls, perhaps closer to where your hand would rest.

Programming choices were pretty good. It is comparable to JAL. There were many english movies available, and a decent selection of japanese titles. Although there were a lot of movies available, there was sadly a limited selection of television shows to watch. Browsing categories, there a complete lack of a comedy category, which was quite surprising. I personally would have liked to watch some comedy or sitcoms, it might have raised my spirits. There were a couple titles featuring japan that were in english. I believe they were produced by ANA and it definitely had some poor production value. The english translation was horrible, and it seems like it was intentional. I didn’t check out the games section, but it seemed to have a decent list of games you could play.
One final note on seat an entertainment. I think that all airlines should follow Virgin America’s entertainment model. Not only do they have power outlets in each seat (this includes economy), but they have a USB port to charge your accessories. The only thing that would make it better is if your could directly control the ipod through the planes AVOD system. What makes this more sad is that that Virgin America is a domestic airline. International flights should have all this stuff as a minimum. My hope is that ANA and others will adopt this when the new generation of planes and seat configurations comes, but considering the fact that the “New Style” was recently introduced a couple years ago, I have a feeling we’ll have a long wait, at least for ANA.
Food and Beverage Service
Shortly after takeoff they pass out newspapers and had a beverage and snack service. Nothing big to report here. They had a good selection of alcohol and other beverages. I ordered a Asahi beer and some green tea. The beer selection was good. They had four different beers to choose from, Asahi, Sapporo, Kirin, and Suntory They also had red, white and sparkling wines. I have not had these yet, but plan on sampling them before the flight ends. The snack that was served was senbei. One thing I would like to report on, the combination of beer and sembei is perfect. I honestly never tried the two before, mainly because I’ve never had both at the same time. The saltiness of and crunch of the senbei is the perfect complement to beer.
About 30 minutes after beverage service lunch was served.There were two options. The full list of items included from clockwise, somen noodles, dinner roll, bottle of spring water, seafood salad, olive, bell peppers, mozzarella balls and sun dried tomatoes in a pesto sauce, katsu curry, rice, and broccoli. Before I get into the review of each item i’d like to point out that at higher at flight the taste buds become less sensitive so you might the food that I tasted here could be far worse.
The first item I tried was the somen noodles. It came with a packet of sauce, nori, and wasabi. The noodles themselves seemed slightly over cooked. The texture and size was similar to spaghetti that has been overcooked. This means the noodles weren’t as thin as somen usually is. One thing to note on this I am assuming it is somen, it could very well be something that ANA has though up themselves. The sauce that was provided was sweeter than normal. I am assuming that it was designed for international customers. Overall the dish was tasty. It had a decent flavor, I would have more of the soy flavor to come out. Next is the dinner roll, it came slightly chilled which is not really a surprised, but It would have been nice if it was warm. The roll was okay. It seemed very light, but was dry. It felt like a very dry piece of bread. Next dish was was what seemed like an appetizer. It consisted of a seafood salad, grilled “chicken”. olive, bell peppers, mozzarella and tomatoes in a pesto sauce. The seafood salad had a taste that I can only describe as strange. I’m not sure exactly what kind of mayonnaise they used, but it gave the whole thing a strange taste. The artificial crab meat that was used also had a bad texture to it. It felt rubbery and had no flavor at all. The grilled chicken was more like a Chicken McNugget than a piece of chicken, at least it had a grill marks. The mozzarella was okay, although the texture was a little gummy. The pesto sauce was kind of bland.

Finally comes the katsu curry. It contained a single piece of broccoli that looked unappetizing and I am sure was over cooked. The katsu itself was decently cooked, but the breading was soggy. I think fried foods should never be served on an airline for the simple fact that it will never be crispy. It would have been much better if they had chosen a beef curry, at least then there wouldn’t be the expectation of something crispy. The curry sauce it self was a sweet variety, but again kind of bland. The rice held up pretty well and had a decent consistency.

The dessert was Haagen-Dazs ice cream. This would have been a nice treat, but mine was frozen solid. I was barely able to eat it. This seemed to be a common trend around me. A lot of people had hard ones, some though theirs was actually manageable. The only flavor they had was vanilla, but the flavor was off. I don’t know if it was frozen or the altitude, but it tasted slightly stale.
I had the sparkling wine with it, and the taste was okay. It was on the sweet side even though it was a brut. I could classify it closer to a blanc de blanc or even a demi-sec.The taste was similar to a fruity ginger ale.
A second snack service was served before the final meal. The snack was different this time. Instead of senbei it was a “Snack Mix”. The only difference being the snack mix contained some almonds and pretzels. For the most part it was still sembei.
The final meal, which i guess is another lunch consisted of a tuna and carrot salad mix, a melon and pineapple fruit salad, and penne pasta with a tomato sauce. I began with the tuna salad. By itself it tasted too much like canned tuna, with a strong fishy taste, the smell was more on the mild side. It was not that pleasing to eat. However, once it was combined with the pepper cream sauce that came with the meal it tasted a lot better. The creamy and tangy sauce blanced out the fishy taste, similar to what a mayo would do. Next up is the fruit salad, this was definately a safe bet you cant really mess up the fruit. Finally there was the pasta. Again the pasta was over cooked (I prefer al dente), but the sauce was good. The cheese they put on top was a solid mass, and I am not sure but I think there was some type of meat in the sauce maybe in the form of a sausage.

Comparing the two meal services I think the second meal was the better of the two. Though the second one had its share of problems, there were far less then that of the first meal. Most of the items were simply prepared and thus had less chance of messing up. The first meal also had a concept problem. At first I thought it was a Japanese meal based on the somen-like noodles and the katsu curry, but then there was the other dish with the pesto sauce and it just seemed like a strange fit. Also I don’t think there needed to be a dinner roll. There was already a lot of carbs from the noodles and rice, just adding more with bread seemed like overkill. I would have preferred another vegetable dish instead of the bread.
Final Impressions
After spending over 10 hours on this flight, I again feel it should be illegal to cram this many people into this small of a space. The seats themselves are the biggest problem. They are very hard and provide little to no lower back support. With the use of the pillow that is provided it becomes slightly better. I am not really of fan of how this plane is configured. I don’t think the new four class setup is really work it. I think it would be just as good if they made the seat pitch slightly better. I am still not a fan of the location of the AVOD control. That hole in the armrest makes it very uncomfortable to put your elbow on. Meal service was rather slow. Row 28 was the last to be served. Overall the meals were so so. Some thing were good others were bad. I am still not sure what kind of theme that was suppose to occur throughout the first meal. Would I fly ANA again? Well I really don’t have a choice in that matter. But after this entire trip is complete I’m not sure. Between JAL and ANA I feel that JAL has a slightly better set of features. I enjoy the overall design of the business class on JAL compared to ANA. Economy is pretty similar, but just because of the seat design I would prefer JAL. Thats not to say that ANA is not a good airline. I think the quality stands above american carriers, how it fares against other foreign carries is a different story.
Conclusion and Rating
Food: 7/10
Food was better than average, free booze is always good on such a long flight
Seats: 6/10
Seats were decent, its really a personal preferance about the armrest thing. The poor lower back support really killed me.
Entertainment: 7/10
THe new 3D flight tracker is neat, I wish it were interactive though. Variety of entertainment was good. Wish they had more recent TV shows. The interface was not intuitive. Lack of clear way to turn off the screen
Overall: 7/10
Not a bad experience. Food service was slow at times, and lack of information during checkin resulting in me switching to a seat that was worse then what I originally had. ANA is not a bad way to go, but If I had to do it all over again I would probably have chosen JAL, but again that all comes down to personal preferences. I would like to try out the dreamliner when it rolls off the assembly line to see if they have made any improvements.
Additional photos are located here on flickr http://www.flickr.com/photos/14872551@N04//sets/72157619934030269